Refund Policy
Updated October 17, 2026
Overview of our refund policy
At Burnbridges AI, we strive to deliver transparent and fair service. We recognize that generative AI technology can occasionally experience technical errors, and we stand behind our customers when technical failures occur.
Failed renders and unused pack videos are refundable within 14 days.
Failed renders
If our AI system fails to render your video due to a server error, timeout, or technical processing failure, you are entitled to a full refund for the affected video.
When a failure occurs, our support team can either re-run the generation or refund the charge to your original payment method within the 14-day window.
Unused 3-video pack credits
If you purchased a 3-video pack for $9.90 and have unused video credits remaining, you may request a prorated refund for the unused videos within 14 days of your purchase date.
While pack credits never expire for future generation, refund eligibility for unused credits is limited to the first 14 days following purchase.
Disappointing or subjective results
Because our videos are generated by artificial intelligence, results naturally vary depending on photo quality, facial orientation, and lighting. We do not promise exact likeness or specific party animations.
If you are genuinely unhappy with the artistic quality of a delivered video, please contact our support team. We review each situation case by case. However, we never promise an automatic refund once a video has successfully rendered and been delivered.
How to submit a refund request
To request a refund, email support@burnbridgesai.com within 14 days of your purchase date.
Please include your private order page link or your Stripe receipt reference number, along with a brief explanation of the issue. This allows us to locate your transaction quickly and address your request.
Refund processing and timing via Stripe
Approved refunds are submitted directly through Stripe to your original payment method. Depending on your bank or card issuer, refunds typically appear on your statement within 5 to 10 business days.
We do not issue cash refunds, paper checks, or credits to third-party accounts.